Delivery Policy

This policy explains how BharatX Awards registrations, event benefits and physical award items are fulfilled by Voro Ventures Private Limited (“the Organiser”, “we”, “us”). Only the items and services expressly included in your confirmed invitation, registration or signed agreement are included. Nomination alone does not entitle a person to an award, trophy, certificate, pass or shipment.

1. Registration and digital delivery

Booking confirmations, payment acknowledgements, event instructions and applicable digital documents are sent to the email address and/or mobile number supplied during registration. We aim to send a booking confirmation within two business days after payment and required details are verified. Event passes and joining instructions may be sent separately closer to the event. Contact us if confirmation has not arrived; check spam and junk folders first.

Participants must provide accurate, working contact details and keep them updated. A payment receipt alone does not guarantee selection or admission where eligibility, invitation or identification requirements remain outstanding.

2. Collection at the event

Physical trophies, certificates, mementos and other package items, where included, are ordinarily presented or collected at the event. Collection may require identification and a booking reference. Collection by a representative requires prior written approval and may require written authorisation and the representative’s identification. A representative’s attendance does not entitle them to receive an award in their own name.

3. Unable to attend — courier delivery available

If an eligible confirmed awardee cannot attend the event, their applicable physical award items can be sent by courier on request. Courier charges are extra, as applicable, and are not included in the registration fee unless expressly stated in writing. Eligibility, confirmed selection, cleared payments, availability of the included items and delivery serviceability must be verified before dispatch.

Email info@bharatxawards.com with your booking reference, awardee name, delivery recipient, full postal address, PIN code and a reachable mobile number. Please request shipping within 30 calendar days after the event or revised event date. Requests made later will be assessed against stock and storage availability; late requests do not automatically extinguish statutory rights.

Courier delivery covers only applicable physical items. It does not include a staged presentation, photographs with guests, hospitality, attendance benefits or other event experiences. Non-attendance remains subject to the Refund & Cancellation Policy.

4. Shipping charges and destinations

We will quote packing, handling, courier and any requested insurance charges based on the shipment’s size, weight, destination and available carrier. Applicable charges and taxes must be approved and paid before dispatch. Remote locations, special handling, additional items and repeat delivery attempts may cost extra.

Domestic shipping is subject to courier serviceability. International delivery is available only after written confirmation. Any agreed international shipment may require identity or customs documentation; disclosed import duties, destination taxes and customs-clearance costs are the recipient’s responsibility unless otherwise agreed. Do not assume international delivery is included in a registration.

5. Preparation, dispatch and delivery estimates

For post-event courier requests, we ordinarily aim to dispatch within 15 business days after the event or revised event date and after receiving the complete delivery details, any artwork or spelling approval, and all applicable charges, whichever is later. Personalised production, corrections, stock availability or exceptional operational conditions may require more time; we will communicate a revised estimate where reasonably possible.

After dispatch, standard domestic transit is generally estimated at 3–10 business days, depending on destination and carrier. Remote and international shipments may take longer. Business days exclude Sundays and public holidays. These are estimates, not guaranteed delivery dates. Weather, transport restrictions, customs, carrier disruption and other circumstances beyond our reasonable control may cause delays. We will provide available tracking details and reasonable assistance with delayed shipments. Statutory remedies for non-delivery or delay remain unaffected.

6. Names, personalisation and delivery details

The participant must check the spelling of the awardee’s name, organisation and other personalised details when confirmation is requested. Corrections requested after production or dispatch may require reprinting, replacement and additional shipping charges where the original details were supplied or approved by the participant. Corrections required because of our error will be made without charging the participant for the reasonable corrective fulfilment.

Address changes must be requested before dispatch and are effective only after written confirmation. We cannot guarantee redirection once a parcel has been handed to the courier. We are responsible for using the confirmed address accurately.

7. Failed delivery, refusal and returned parcels

If delivery fails because of an incorrect or incomplete address supplied by the recipient, an unreachable recipient, refusal to accept the parcel, failure to provide required information, or failure to collect it within the courier’s notified period, the recipient may be required to pay the actual additional return and re-dispatch costs before another attempt. Such costs will not be charged where the failure is attributable to us or is otherwise our responsibility under applicable law.

We may verify delivery using carrier records and proof of delivery, but a carrier scan will not prevent investigation of a genuine non-receipt complaint. Please contact us promptly if tracking incorrectly shows delivery.

8. Damage, missing items, defects and loss in transit

Inspect the parcel on arrival and, where practicable, record visible packaging damage with the delivery partner. Report damage, missing items, an incorrect item or non-receipt promptly, preferably within 48 hours of delivery or the expected delivery date. Include the booking reference, tracking number, photographs of the item and packaging, and a description of the issue. An unboxing video may help but is not mandatory. The preferred reporting window does not remove statutory rights or automatically invalidate a genuine later complaint.

Retain the packaging and affected items while the issue is assessed. We will investigate with the carrier and arrange repair, replacement, re-dispatch or another remedy appropriate to the circumstances and required by law. Handing the parcel to a courier does not by itself end our responsibility for proper fulfilment. Where the issue is our responsibility, reasonable corrective shipping costs will be borne by us.

9. Returns, exchanges and replacements

Personalised award items are not eligible for change-of-mind returns or exchanges merely because the recipient no longer wants them. This does not affect remedies for incorrect, defective, damaged or undelivered items. Please contact us before returning anything so we can provide the correct return instructions.

Replacement requests resulting from loss or damage after proper delivery, or from participant-approved personalisation errors, may incur production and shipping charges, subject to availability. Minor reasonable variations in colour, finish or packaging that do not materially affect the agreed item are not defects; this does not excuse a material departure from its description.

10. Uncollected items and storage

We ordinarily retain uncollected physical items for at least 90 calendar days after the event or after notifying the awardee that the item is ready, whichever is later. We may send a reminder and request collection or shipping instructions. After that period, further storage or replacement is subject to availability and any reasonable charges disclosed in advance. We will give reasonable notice before disposing of an unclaimed personalised item, subject to applicable law. This does not permit retention of payment for a service we are legally obliged to fulfil or refund.

11. Other deliverables and schedule changes

Digital certificates, photographs, media assets, sponsorship benefits and promotional deliverables follow the schedule expressly stated in the confirmed package or signed agreement. Event attendance does not guarantee publication by an independent media outlet or the presence of a particular guest. Event postponements may move related production and fulfilment dates; material changes will be communicated.

12. Contact and applicable rights

For collection, shipping, tracking or fulfilment support, email info@bharatxawards.com with the subject “Delivery — [Booking Reference]”, or call +91-11-69290974. We aim to acknowledge complaints within 48 hours and resolve them within one month, or sooner where required by law.

Read this policy with our Terms & Nomination Rules and Refund & Cancellation Policy. Specific written delivery commitments in a confirmed booking or signed agreement prevail over conflicting general provisions, subject to law. The policy disclosed when a booking is made applies unless a lawful change is agreed. Nothing here excludes mandatory consumer rights or remedies under Indian law.